Returns & Exchanges

At Medley, we want you to be completely satisfied with your home furnishings, which is why we offer a 30-day return window on all standard items to ensure they fit perfectly in your space. If your new piece isn't exactly what you envisioned, our team is here to help you navigate a seamless return or exchange process.

Return Process

• 1.
  Initiate Your Request

  Contact our customer experience team via email or our online portal within 30 days of delivery to start your return authorization.

• 2.
  Prepare for Pickup

  Ensure the item is in its original condition and securely packaged; for large furniture items, we will coordinate a professional white-glove pickup service at your convenience.

• 3.
  Inspection and Processing

  Once your item arrives back at our warehouse, our quality control team will inspect the piece to confirm it meets our return standards.

• 4.
  Receive Your Refund

  After approval, your refund will be processed back to your original payment method, minus any applicable restocking or shipping fees, within 5-10 business days.